RealDose Return Instructions

1. Print and include this page INSIDE the box you ship back to us.

2.  Provide your RMA - This is your Order ID: (RDSH-___________ ) . (located on the packing slip that came in your package).

3.  Which item/product and how many containers of each are you returning?______________________________________

4. What is the lot number of each item you are returning? (the lot# is stamped on the bottom or side of the bottle near the expiration date).  lot/batch#___________________________________________________________________________________


5. Circle your Reason for Return: 

1. adverse reaction (specify) ______________ 6. overstocked
2. defective or damaged product 7. shipping issue
3. did not get expected results 8. did not like taste/texture/size
4. financial 9. wrong product received/trade
5. medical advised against using 10. product expired


How to return your package:

 The fee for return shipping must be paid by the customer *

  1. Ship your return package back via the shipper of your choice (local postal service, UPS, FedEx etc.). 
  2. Include completed return instructions inside your package.
  3. Ask for a tracking number to be assigned to your package.
  4. Ship to:
    RealDose Nutrition Attn: Returns Processing
    1200 Worldwide Blvd.
    Hebron, Ky 41048


How to receive a refund: 

*To receive a refund send an email to support@realdose.com and include the following -
  1. Name on order
  2. Order ID 
  3. Item & quantity returned 
  4. Lot/batch number of each container
  5. Return tracking number
  6. Include your Reason for Return (see #5 above).


When will your refund be processed?

We'll process your refund as soon as we receive the email containing your returned package tracking information. Please understand that from the date we receive your return information, it may take approximately 3-5 days for the refund to appear on your credit card statement or in your account.

Questions?

If you have questions, we are always here to help! Please give us a call between 9:00am – 4:00pm Eastern Time 

U.S.A customers: +1(800) 928-5580

Outside USA: +1(307) 222-6725

 We are also available via chat located on our website (www.realdosenutrition.com) or by email at support@realdose.com.

THANK YOU



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