RealDose Return Instructions

365 Day Refund Guarantee Instructions

1. Print and include this page INSIDE the box you ship back to us.

2.  Provide your RMA - This is your Order ID: (RDSH-___________ ) . (located on the packing slip that came in your package).

3.  Which item/product and how many containers of each are you returning?______________________________________

4. What is the lot number of each item you are returning? (the lot# is stamped on the bottom or side of the bottle near the expiration date).  lot/batch#___________________________________________________________________________________


5. Circle your Reason for Return: 

1. adverse reaction (specify) ______________ 6. overstocked
2. defective or damaged product  (specify) ______________ 7. shipping issue
3. did not get expected results 8. did not like taste/texture/size
4. financial 9. wrong product received/trade
5. medical advised against using 10. product expired


How to return your package:

 The fee for return shipping must be paid by the customer *

  1. Ship your return package back via the shipper of your choice (local postal service, UPS, FedEx etc.). 
  2. Print this form, complete the required info above and return it inside your package.
  3. Ask for a tracking number to be assigned to your package.
  4. Ship to:
    RealDose Nutrition Attn: Returns Processing
    1200 Worldwide Blvd.
    Hebron, Ky 41048


How to receive a refund: 

*To receive a refund send an email to support@realdose.com and include the following -
  1. Name on order
  2. Order ID 
  3. Item & quantity returned 
  4. Lot/batch number of each container
  5. Tracking number for the package you are returning
  6. Include your Reason for Return (see #5 above).
  7. US residents please provide a paypal id OR confirm your mailing address for refund check.
  8. Outside the US please provide a paypal id for your refund deposit. 


When will your refund be processed?

We'll process your refund as soon as we receive the email containing your returned package tracking information (see: How to receive a refund above). Please understand that from the date we receive your return information, it may take approximately 3-5 days for the refund to appear in your account.

Note: Per our 365 guarantee we process Refunds up to 365 days from your order date, however we apologize that we are unable to issue a refund back to a credit card after 120 days from the order date.  After 120 days, we are happy to issue a check or paypal deposit any where in the US or Canada or a paypal deposit outside of the US.

If 120 days has passed since you placed your order, please provide details about how you'd like to obtain your refund. (ie; mailing address or paypal account id), see How to receive a refund, above. 

Questions?

If you have questions, we are always here to help! Please give us a call:

U.S.A customers: +1(800) 928-5580

Outside USA: +1(307) 222-6725

Australia: 1 300 901 717

 We are also available via chat located on our website (www.realdosenutrition.com) or by email at support@realdose.com.

THANK YOU



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