RealDose Return Instructions
365 Day Refund Guarantee Instructions
1. Print and include this page INSIDE the box you ship back to us.
2. Provide your RMA - This is your Order ID: (RDSH-___________ ) . (located on the packing slip that came in your package).
3. Which item/product and how many containers of each are you returning?______________________________________
4. What is the lot number of each item you are returning? (the lot# is stamped on the bottom or side of the bottle near the expiration date). lot/batch#___________________________________________________________________________________
5. Circle your Reason for Return:
|1. adverse reaction (specify) ______________||6. overstocked|
|2. defective or damaged product (specify) ______________||7. shipping issue|
|3. did not get expected results||8. did not like taste/texture/size|
|4. financial||9. wrong product received/trade|
|5. medical advised against using||10. product expired|
How to return your package:
* The fee for return shipping must be paid by the customer *
- Ship your return package back via the shipper of your choice (local postal service, UPS, FedEx etc.).
- Print this form, complete the required info above and return it inside your package.
- Ask for a tracking number to be assigned to your package.
- Ship to:
RealDose Nutrition Attn: Returns Processing
1200 Worldwide Blvd.
Hebron, Ky 41048
How to receive a refund:
*To receive a refund send an email to firstname.lastname@example.org and include the following -
- Name on order
- Order ID
- Item & quantity returned
- Lot/batch number of each container
- Tracking number for the package you are returning
- Include your Reason for Return (see #5 above).
- US residents please provide a paypal id OR confirm your mailing address for refund check.
- Outside the US please provide a paypal id for your refund deposit.
When will your refund be processed?
We'll process your refund as soon as we receive the email containing your returned package tracking information (see: How to receive a refund above). Please understand that from the date we receive your return information, it may take approximately 3-5 days for the refund to appear in your account.
Note: Per our 365 guarantee we process Refunds up to 365 days from your order date, however we apologize that we are unable to issue a refund back to a credit card after 120 days from the order date. After 120 days, we are happy to issue a check or paypal deposit any where in the US or Canada or a paypal deposit outside of the US.
If 120 days has passed since you placed your order, please provide details about how you'd like to obtain your refund. (ie; mailing address or paypal account id), see How to receive a refund, above.
If you have questions, we are always here to help! Please give us a call:
U.S.A customers: +1(800) 928-5580
Outside USA: +1(307) 222-6725
Australia: 1 300 901 717
We are also available via chat located on our website (www.realdosenutrition.com) or by email at email@example.com.