Product Complaint Details
We appreciate you taking a moment to reply with details about your experience.
Don't worry, your response does NOT affect your ability to cancel or be refunded.
Feel free to be as detailed as you like or you can simply reply back with the number as well. Thanks for your help!
1. didn’t work as expected (we are happy help you troubleshoot why you may not be getting the desired results)
2. adverse reaction (specify) ______________
3. overstocked (we can skip, change, or pause future orders)
4. can’t figure out how to log in (we can help you manage your account just let us know what action you need to take)
5. can't figure out how to swap product (we can help you manage your account just let us know what action you need to take)
6. won't be home for the next shipment (we can easily skip a delivery or change your address for a future order)
7. can't figure out how to use the product (we are happy to call you and give you instructions)
8. financial (we can offer you a discount on future orders or you can skip/pause until your situation improves)
9. doctor advised against using
10. unaware order was a subscription
11. other (specify)______________________